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Frequently Asked Questions

1. What is the difference between a trial lesson and a regular lesson on your website?

You can try a 25 minute trial with one of our tutors (free of charge, no commitments) before you opt to purchase a regular 50 minute lesson with our tutor. The trial lesson will give you a chance to experience a lesson with our tutor and to evaluate our tutor's teaching style and the quality of the Skype connection. If you are happy with the trial lesson, you can choose to buy a regular lesson thereafter. A trial lesson is 25 minutes long and is half the length of a regular lesson at 50 minutes.

2. How can I pay for a regular lesson?

How PayPal Works Our website uses PayPal to accept payment. You can use either your PayPal account or your credit card to purchase lessons. If you decide to use a credit card, PayPal's website also accepts credit card payment (there is no need to open a PayPal account for credit card users). For details on how to purchase a 50 minute lesson, please click here.

3. What is your policy on refunds?

If you did not spend any of your credits, you can obtain a full refund within 30 days of your purchase. If you have already spent some of your credits within 30 days of your purchase, we can offer you a prorated refund instead. To claim your refund, please contact us at [email protected] within 30 days of your credit purchase.

4. If I buy a lesson package, when will it expire?

In order to book a lesson, you need to purchase "credits" first. Upon purchasing credits, your credits will expire within one year. We believe one year gives you plenty of time to book your lesson(s) on our website (some other English tutoring sites give you as few as 30 days before your credits expire).

5. Does your website store my financial information?

No. Our website uses PayPal as a payment gateway. Whatever financial information you submit to PayPal, like your credit card information, will stay with PayPal.

6. Do you have tutors that can help me prepare for my English exam?

Yes. Some of our tutors have experience teaching IELTS, TOEFL, TOEIC, CAE, FCE, PET, and BEC. For help with your other English exams, you take a picture or scan your study material, send it to our tutor and have him/her help you with your exam preparation.

7. What about lessons for children?

Yes. Some of our tutors are great with teaching children. If you have detailed questions about which of our tutors are best with children, please email us at [email protected].

8. What if I want to improve my business English?

You can ask our tutor to focus on business English during your lesson. Feel free to also ask about typical business practices from our tutor's home country and typical culture/practices in his/her country.

9. What is the difference between a live English tutor versus using software tutorial to learn English?

We believe English has its own complexities and idiosyncrasies that a software tutorial simply cannot cover. There are variations in sentence structure, phrasing, vocabulary, and idioms in the English language that software tutorials do not cover very well. Since you are learning English to communicate to another human being, we believe you are best served by learning with a live tutor.